Responsible gambling

Responsible Gambling at Grosvenor Victoria Casino

We are committed to providing a safe and enjoyable gaming experience for all our customers. We understand that problem gambling can have serious consequences, and we want to ensure that you are aware of the risks and take steps to gamble responsibly.

Tools Available:

Self-Exclusion: You can exclude yourself from playing at Grosvenor Victoria Casino or on the Grosvenor online casino through SENSE, a national self-exclusion scheme.
Deposit Limits: Set limits on how much money you spend on gaming per day, week, or month to avoid overspending.
Time-Outs: Temporarily step back from gaming for a set period of time to help manage your behavior.
Reality Checks: Regularly remind yourself of the amount of time and money spent on gaming.

Support Organizations:

We have partnered with various organizations that provide free, confidential support to individuals struggling with problem gambling:

GamCare
GambleAware
Specialist counseling services

In-Venue Support:

Our staff are trained to identify signs of extended or distressed play and may intervene with advice or signpost you to responsible-gambling support.

Responsible Gaming Practices:

We take the following steps to ensure a safe gaming environment:

Monitor Gaming Habits: Regularly review customer behavior and adjust our support systems as needed.
Provide Information Leaflets: Distribute information leaflets on problem gambling, self-exclusion schemes, and available support services.

Online Responsible Gambling Tools:

Our online platform offers the following tools to help you gamble responsibly:

Loss or wagering limits
Reality checks
Session reminders

Support from Our Team:

If you feel that your gaming habits are becoming problematic, don't hesitate to reach out to our staff. We will provide advice and support to ensure a safe and enjoyable experience for all.

We believe in taking care of our customers and providing the necessary tools to gamble responsibly. If you need help or want more information on responsible gambling practices, please speak with one of our trained team members.